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Your local services and resources

Here are some local resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need more support for things like substance use or mental health issues, know that you're not alone. Reach out today. 


Disaster plan

Louisiana can have flash floods, hurricanes, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones.

24-Hour Nurse Line

Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, call 1-855-242-0802 (TTY: 711) anytime. And we’ll connect you with a nurse. 


If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact One Call at 1-877-917-4150 (TTY: 1-866-288-3133) Monday through Friday, 8 AM to 5 PM. Be sure to schedule rides at least two business days in advance.  

Learn more about rides 

Languages and formats 

If you speak a language other than English, we can help. Call us at 1-855-242-0802 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.


If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

Your community resources

Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Queremos que sepa acerca de estos recursos.That’s why we’ve made this list that you and your family can use.

This search tool can help you find free or reduced-cost resources for food, housing and supplies. You can also find mental health support, as well as health, wellness and legal services.


Aetna|CVS Health WITC/CRC

Essen Centre, 5353 Essen Lane, Suite 150

Baton Rouge, LA 70809


Find resources

Mental health has to do with our emotions and social well-being. Do you or someone you love need help with mental health issues? Conditions like depression and anxiety are common. If you’re not feeling like yourself, see your doctor. With treatment, people can get better. In the meantime, here are a few resources that can help:



What to do if you’re having a crisis


If you’re thinking of hurting yourself or someone else, get help right away. You can call:


  • The National Suicide Prevention Lifeline: 988
  • Our behavioral health crisis line: 1-833-491-1094 (TTY: 711) 24 hours a day, 7 days a week — pick the option for behavioral health crisis

Behavioral health has to do with your mood, thoughts and actions. You may be too sad or nervous to do your normal daily activities. Or you may have issues with substance use, such as drinking or using drugs. 


The good news? We can help. You’ll likely need to see a counselor to help you make changes. You may also need medication to help improve behavioral health.


Check these resources to learn more:


You can also call our behavioral health crisis line: 1-833-491-1094 (TTY: 711) 24 hours a day, 7 days a week — pick the option for behavioral health crisis

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.


If someone is hurting you, reach out for help by calling: 


Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. We know it’s not easy, but with the right plan and support, you can reach your goal. 


Just check out these resources to help you get started: 


Members ages 18 and older can take part in the Smoking Cessation Trust or the Start to Stop program. If you’re under age 18, you can get started with written consent from your parent or guardian.  


Questions on how to get started? You can call us at 1-855-242-0802 (TTY: 711).  

Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

We work with our local partners to ensure you get the support you need.


Here’s a list of Louisiana resources you might find useful: 


The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.

The Arthritis Foundation - Louisiana offers info and tools to help people live a better life with arthritis.

Learn about heart disease prevention and ways to be heart healthy from the American Heart Association.

Learn more about early childhood education. You can also find a Head Start near you.

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you. Or call 211 for help with food, housing, jobs, health care, counseling and more.

Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

Boys Town National Hotline is a trademark of Boys Town.

Have a question?

You can call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

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