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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility.
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
You can call Provider Relations at
1-855-242-0802 (TTY: 711).
Aetna Better Health® of Louisiana
ATTN: Provider Relations
2400 Veterans Memorial Blvd., Suite 200
Kenner, LA 70062
You can fax us at
860-607-7658.
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.